Refund warranty

Terms of our money back guarantee

Make up your own mind and convince yourself personally! We are sure that you will be satisfied with our product. For this reason, we grant you the right to return the goods to us within 30 days.

  • Regardless of a legal Withdrawal, we grant you the right to return the goods to us within 30 days.
  • The deadline for the money-back guarantee begins on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last goods. Timely dispatch of the goods is sufficient to meet the deadline.
  • The goods must be returned to the following address: Xaratex Timo Dreger, Frenkstraße 64b, D-52393 Hürtgenwald
  • The return of the goods is at your risk.
  • The goods must be returned complete, unused, undamaged and in the packaging in which they were delivered to you. Seal the original packaging securely with adhesive tape before returning it, if you opened it.
  • We bear the costs for the delivery and return of the goods. Please contact us before returning the goods so that we can offer you a cheap way of returning them.
  • Under the aforementioned conditions, we will pay back the purchase price and any costs you may have incurred for the delivery of the goods immediately and at the latest within fourteen days from the day on which we received the goods. For this repayment, we use the same means of payment that you used in the original transaction, unless expressly agreed otherwise with you.
  • The money-back guarantee does not limit your statutory right of withdrawal or any rights to defects you may have.